Privacy Policy

Last Updated: September 6, 2026

At Allora Works, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, purchase our products, download digital products, or interact with our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information.

By using the Allora Works website, you agree to the practices described in this Privacy Policy.

1. About Allora Works

Allora Works is an online store offering products including:

Prayer journals and faith-based journals
Notebooks and stationery
Children’s storybooks
Digital products and downloadable resources
Other products that may be added to our store from time to time

For purposes of this Privacy Policy, “Allora Works,” “we,” “us,” or “our” refers to the operator of the Allora Works website and business.

2. Information We Collect

We may collect personal information when you use our website, create an account, place an order, contact us, subscribe to communications, or otherwise interact with Allora Works.

Information you provide directly

Depending on how you use our website, this may include:

Full name
Email address
Telephone or WhatsApp number
Billing address
Delivery address
Order details
Information you provide when contacting customer support
Account login information, where applicable
Information provided when subscribing to newsletters or promotional communications

You are not required to provide information that we do not need to process your request or order.

Payment information

Payments may be processed through third-party payment providers.

When you make a payment, your payment information may be collected and processed directly by the relevant payment provider. We may receive information such as payment status, transaction reference, or confirmation, but we generally do not store your complete debit or credit card number or security code on our website.

The payment provider’s own privacy policy and terms may also apply to payment processing.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
Website interactions
General usage and technical information

This information helps us understand how visitors use our website, maintain website security, improve performance, and improve your shopping experience.

4. Cookies and Similar Technologies

Allora Works may use cookies and similar technologies.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use cookies to:

Keep products in your shopping cart
Remember certain preferences
Keep you logged into your account
Process and complete orders
Understand website traffic and usage
Improve website functionality
Measure advertising and marketing performance
Provide relevant content or advertisements

Some cookies may be placed by third-party services that operate on our website.

You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.

5. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Deliver physical products
Provide access to purchased digital products
Process payments
Send order confirmations and updates
Communicate with you about your order
Respond to customer service enquiries
Provide support
Manage your account
Improve our website, products and services
Prevent fraud, abuse, and unauthorized activity
Maintain website security
Understand customer preferences and website usage
Send marketing communications where permitted and where you have consented or where otherwise legally permitted
Comply with applicable laws and legal obligations

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by law.

6. Digital Products

If you purchase a digital product from Allora Works, we may collect information necessary to confirm your purchase and provide access to the digital product.

Depending on the delivery system used, this may include:

Your name
Email address
Order number
Purchase information
Download or access information

Digital products may be delivered through our website or through third-party services used by Allora Works.

You are responsible for keeping any download links, account information, or access credentials associated with your purchase secure.

7. How We Share Your Information

We do not sell your personal information to third parties.

We may share information with trusted service providers when necessary to operate our business and provide services to you.

These may include:

Website hosting providers
Website and ecommerce service providers
Payment processors
Delivery and courier providers
Email and communication service providers
Digital product delivery providers
Website analytics providers
Advertising and marketing platforms
Technical support providers

These service providers may only receive information reasonably necessary to perform the services they provide to us.

We may also disclose information where required by law, legal process, court order, regulatory authority, or where necessary to protect our rights, customers, website, or business.

8. Third-Party Services

Our website may use third-party services, plugins, payment providers, analytics tools, advertising platforms, or other technologies.

These third parties may collect or process information according to their own privacy policies.

We encourage you to review the privacy policies of third-party services you use when interacting with our website.

9. Marketing Communications

If you subscribe to our newsletter or otherwise provide consent to receive promotional communications, we may send you information about:

New products
Digital products
Special offers
Promotions
Discounts
New collections
Allora Works updates

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

Even if you opt out of marketing communications, we may still send necessary transactional communications relating to your orders or account.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account information, passwords, devices, and other personal information.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and maintaining records of transactions
Providing customer support
Managing accounts
Meeting accounting and legal requirements
Resolving disputes
Preventing fraud
Enforcing our agreements

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

12. Children’s Privacy

Our website may sell children’s storybooks and other products intended for children.

However, Allora Works is not intended to collect personal information directly from children.

Purchases and account creation should be completed by a parent, guardian, or other authorized adult.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation and take appropriate action.

13. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, which may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information where legally permitted
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Opt out of marketing communications
Request information about how your personal information is used

To exercise a privacy-related right, please contact us using the contact information provided below.

We may need to verify your request before completing it.

14. International Data Transfers

Some of our service providers may operate outside Uganda or your country of residence.

As a result, personal information may be processed or stored in other countries.

Where applicable, we will take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data protection requirements.

15. Links to Other Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle your data, please contact Allora Works through the contact details provided on our website.

Allora Works

Website: www.alloraworks.com

Email:contact@alloraworks.com

Phone/WhatsApp: +25674114444

Location: Kampala Uganda

By using the Allora Works website, you acknowledge that you have read and understood this Privacy Policy.